Return & Refund Policy

At Stride, we take pride in delivering high-quality footwear designed for comfort, performance, and style. However, if you’re not completely satisfied with your purchase, we’re here to help.

✅ Return Eligibility

You may request a return within 7 days of delivery, provided the following conditions are met:

The item must be unused, unworn, and in the same condition in which you received it.
The product must be returned in its original packaging, including the box, tags, inserts, and any accessories.
A clear unboxing video showing the product from all 360° angles must be submitted. This video should begin from the moment the package is being opened to ensure transparency and prevent misuse.

❗ Returns without an unboxing video or with signs of usage will not be accepted.

💰 Refund Process

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, the refund will be processed to your original method of payment within 7–10 business days.
Please note: Shipping charges (if any) are non-refundable.

🚚 How to Initiate a Return

Email us at contact@walkwithstride.shop with the following:
- Your Order ID
- Reason for return
- Unboxing video attachment or Google Drive link
Our team will verify the video and details.
If approved, we will share return instructions and the return address.
Once the product is received and passes quality checks, we will initiate your refund.

❌ Non-Returnable Items

We do not accept returns under the following conditions:

Products damaged due to misuse or mishandling
Returns initiated after 7 days of delivery
Items without original packaging or missing components
Requests without a valid unboxing video

📩 Need Help?

If you have questions about our return process or need assistance, feel free to reach out to us at:

✉️ Email: contact@walkwithstride.shop
We typically respond within 24–48 hours.